FAQs

Add items to your cart, open the cart drawer and hit checkout. Enter your shipping details, choose a payment method and confirm with the OTP sent to your phone.

Yes — as long as the order has not been dispatched. Open your dashboard, find the order and use Cancel, or contact support and we will do it for you.

You can browse freely, but checkout requires a verified mobile number so we can send order updates and protect your purchase.

Inside Dhaka: 24–48 hours. Outside Dhaka: 2–4 business days. Express same-day delivery is available in 40 cities on eligible items.

Delivery is free on every order above ৳49. Below that a flat ৳29 delivery charge applies.

Use the Track Order page with your order number and phone, or open the order from your dashboard for live status.

30 days from delivery for unused items in their original packaging. Certain hygiene and personal-care products are excluded.

Refunds are issued within 3–7 business days of the returned item passing inspection, back to your original payment method.

We do, when the item is faulty, damaged or not what you ordered. For change-of-mind returns a small pickup fee applies.

Visa, Mastercard, Amex, bKash, Nagad and cash on delivery. All card payments are processed over 256-bit encryption.

Yes — 0% EMI for up to 12 months on eligible cards for orders above ৳300.

COD is available nationwide except for a small number of remote areas and pre-order items.